Ordering

All products may be subject to small variations in colour and size from the images on the website; if in any doubt please don’t hesitate to contact us prior to ordering.

To place an order simply add your item to your shopping basket on our website and see our shipping costs before placing your order.

Click and Collect from Isla Living is also possible.  Please bring an extra pair of hands when ordering heavy items you wish to collect in person as we do not have removal men on site to lift with you.  Not all of our staff are capably of lifting heavy items and it will be your responsibility to remove such items safely from the store. Due to lack of storage all click and collect items must be collected within 7 days of ordering unless approved in writing prior to ordering.

Alternatively we will be pleased to take you order by phone.

Our apologies if there isn’t always someone available to take your order, but please leave your name and telephone number and we will call you back.

Delivery

If in stock, you should receive your order within 2-10 working days.  For out of stock products, and bespoke orders you should receive your order within 10-14 working days of stock becoming available.

If you need your order urgently please contact us before placing the order and we may be able to quote for a faster delivery.

Payment

All prices and payments are in pounds sterling and include VAT where applicable. The following credit and debit cards are accepted:

MasterCard, Maestro (Domestic), Maestro International, Visa, Visa Debit, Visa Electron Solo and JCB.

For telephone orders we accept these credit and debit cards. Regretfully we do not except payment by cheque or American express.

All payments details are encrypted and secured, consequently for internet transactions none of your card details are held by Isla Living or on our website.

Small (0 - 2kg) - £5.95

Medium (2kg - 5kg) - £15.00 or free to collect

Large (5kg - 20kg) - £45.00 or free to collect

Oversized - Quotation required or free to collect

Confirmation

For internet orders you will receive a confirmation e-mail prior to dispatch and an invoice with the order.

For telephone orders we will enclose an invoice and card receipt with the order.

Returns

If goods are found damaged on receipt please contact us immediately to arrange a return.

You can return products for any other reason within 14 days of receipt of the order providing the product is in its original condition but you will bear the cost of returning the goods suitably packaged and insured; please obtain proof of posting on returning your order. The cost of the product will be refunded within 10 days of the receipt of the return.

Unfortunately we are unable to offer returns on paint for quality control reasons.